Location: San Francisco or Croatia

Type: Full-time

About the Role

We’re looking for a Support Engineer to join our growing team at Daytona. This is a unique opportunity to become one of the first dedicated engineers focused on customer and developer support. You’ll be the bridge between our users and our engineering team, ensuring that developers, partners, and AI agents using Daytona have a smooth, reliable experience.

Your day-to-day will range from troubleshooting complex technical issues and debugging production environments to writing clear documentation and improving our support tooling. If you’re the type of person who thrives on solving problems, enjoys helping others succeed, and loves making technology approachable, this role is for you.

What You'll Be Doing

• Provide hands-on technical support to developers, partners, and enterprise customers
• Diagnose and troubleshoot issues across integrations, environments, and infrastructure
• Collaborate with engineering to escalate and resolve complex technical challenges
• Write and maintain clear support documentation, FAQs, and troubleshooting guides
• Identify patterns in support requests and help inform product improvements
• Advocate for users by ensuring their feedback is heard and prioritized internally
• Contribute to and improve support workflows, tools, and processes

You Might Be a Fit If You

• Enjoy helping developers and solving technical problems
• Have strong debugging skills across APIs, SDKs, and cloud infrastructure
• Communicate clearly and empathetically with both technical and non-technical users