Location: San Francisco or Croatia

Type: Full-time

About the Role

We’re hiring a Senior Support Engineer to be the frontline bridge between Daytona and its users. You’ll work closely with customers and our engineering team to detect, diagnose, and resolve issues quickly—ensuring a world-class developer experience.

Beyond reactive support, you’ll build and maintain a rich knowledge base and cookbook of examples to help new users onboard seamlessly. This role combines problem-solving, communication, and technical expertise in equal measure.

What You'll Be Doing

• Provide hands-on technical support and troubleshooting for developers and customers
• Detect and resolve issues in close collaboration with engineering
• Build and maintain a customer-facing knowledge base and cookbook with practical examples
• Write and update guides, tutorials, and onboarding resources
• Identify common pain points and work with engineering to improve the product
• Advocate for customers and ensure their feedback drives product priorities

You Might Be a Fit If You

• Have experience supporting developers with complex technical products
• Possess strong debugging skills across APIs, SDKs, and infrastructure
• Communicate clearly and empathetically with customers and technical teams
• Are detail-oriented, organized, and thrive in a fast-moving environment